DO YOU SHIP TO THE US?

WE SHIP NATIONWIDE.

 

HOW DO YOU SHIP YOUR ITEMS?

WE SHIP OUR ITEMS USING USPS, UPS, DHL, AND FEDEX.

 

DO YOU SELL PORTION CUTS?

WE SELL OUR MEATS BY THE POUND OR BY THE PACKAGE.

 

DO YOU SELL BY THE BOX OR BY THE UNIT?

WE SELL BY THE BOX OR BY THE POUND DEPENDING ON THE CUT OF MEAT.

 

IS IT SAFE TO SHOP WITH YOU?      

ABSOLUTELY! WE ARE TIRELESSLY COMMITTED TO PROVIDING A SAFE AND SECURE ONLINE SHOPPING EXPERIENCE SO THAT YOU CAN SHOP WITH CONFIDENCE.

 

HELP! I DID NOT RECEIVE MY PRODUCTS.                                                                 

 IF YOU DO NOT RECEIVE YOUR PRODUCTS WITHIN THE ESTIMATED DELIVERY TIME, PLEASE DROP US AN EMAIL AND WE WILL INVESTIGATE THE MATTER IMMEDIATELY. FOR MORE INFORMATION ON REFUND POLICY.

 

WHAT IF I AM UNSATISFIED WITH MY ORDER?                                                      

SINCE THE SHIPPING OF OUR PRODUCTS IS INHERENTLY TIME SENSITIVE, WE DO NOT ACCEPT RETURNS TO OUR FULFILLMENT CENTER. IF YOU RECEIVED A PRODUCT THAT DID NOT LIVE UP TO OUR WAGYUMAN COMMITMENT, OUR CUSTOMER SERVICE REPRESENTATIVES WILL WORK WITH YOU TO CREATE A FAIR OUTCOME.

 

IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON YOUR SITE?                              

YES! WE UNDERSTAND YOUR PERSONAL SECURITY AND SAFETY IS OF PARAMOUNT IMPORTANCE. AS AFFILIATES OF AMAZON PAY AND SHOPIFY PAYMENTS, WE ADHERE TO THE STRICT ELECTRONIC AND PHYSICAL MEASURES TO PROTECT YOUR DEVICES AND CREDIT/DEBIT CARD INFORMATION FROM UNAUTHORIZED ACCESS.

 

WHERE ARE YOU LOCATED?

EL TORO LOCO DISTRIBUTION CENTER IS LOCATED AT 7255 NW 44TH ST MIAMI, FLORIDA 33166.

 

HOW DO I CONTACT SUPPORT?

PLEASE SEND US AN EMAIL TO ELTOROLOCOMEATDISTRIBUTION@GMAIL.COM AND WE WILL RESPOND TO YOU WITHIN 48 HOURS. YOU CAN ALSO REACH SUPPORT BY CALLING OUR DISTRIBUTION CENTER AT (305) 800-6328.

 

HOW DO I TRACK MY PURCHASE?

PLEASE SEND US AN EMAIL AND WE WILL RESPOND TO YOU WITHIN 48 HOURS OR OBTAIN MORE INFORMATION BY CALLING OUR OFFICE SO THAT WE CAN ASSIST YOU IN TRACKING YOUR PURCHASE.

 

WHAT ARE YOUR OPERATING HOURS?

EL TORO LOCO DISTRIBUTION CENTER IS OPEN MONDAY-SATURDAY 7AM-6PM. PLEASE SEND US AN EMAIL AND WE WILL RESPOND TO YOU WITHIN 48 HOURS.